Terms and conditions

This document (together with all documents referred to herein) sets out the terms and conditions governing the use of this website – www.refront.ro (hereinafter referred to as the "Website").

The purpose of the Website is to present and promote the services provided by NETT FRONT SRL and to contract, through the Website, with potential clients interested in these services.

Please read these Terms and Conditions, Cookies Policy and Privacy Policy before using the Website. By accessing and using the Website, you expressly acknowledge the binding nature of these documents and undertake to comply with them.

1. DESCRIPTION OF THE ACTIVITY

NETT FRONT SRL is headquartered in Vidrasău, no. 1/F, Mureș County, Romania, identified by CUI 18823140, registered with the Trade Register under no.: J26/1077/2006.

Our contact details are:

Headquarters address: Vidrasău, no. 1/F, Mureș County, Romania

Email address: office@nettfront.ro

Phone number: +40 265 311 728

2. TERMS

a) Seller – NETT FRONT SRL

b) Buyer – can be any natural person over 16 years of age or a legal person or any legal entity that places an Order.

c) Visitor - can be any natural person over the age of 16 or a legal person or any legal entity who visits the website but does not place an order.

d) My Cart – section of the website that allows the Buyer to add Goods that he wishes to purchase at the time of addition or at a later time;

e) Website – online store hosted at the web address www.refront.ro ;

f) Order – an electronic document that acts as a form of communication between the Seller and the Buyer through which the Buyer transmits to the Seller, through the Site, his intention to purchase goods;

g) Goods – any product listed on the Site, including the products mentioned in the Order, to be provided by the Seller to the Buyer as a result of the concluded Contract.

h) Campaign – the action of displaying for commercial purposes, a finite number of Goods and/or Services with a limited and predefined stock, for a limited period of time established by the Seller.

i) Contract – represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.

j) Commercial communications / newsletter - represents any type of message sent (e-mail, telephone, mobile push, web push, etc.) that contains general and thematic information, information regarding products similar or complementary to those purchased on the website, information regarding offers or promotional prices.

3. GENERAL CONDITIONS

3.1. By registering an Order on the website, the Buyer agrees to the form of communication (by telephone, e-mail or via the contact form) through which the Seller conducts its commercial operations.

3.2. All products sold on our website are original and will be delivered in the appropriate packaging, accompanied by an invoice, according to the legislation in force.

3.3. The product images presented on the site are for informational purposes only. For more details about product features and other additional information, please contact us.

3.4. The selling prices of the products are displayed on the website and are expressed in lei and include VAT. The selling prices do not include courier fees. The selling prices of the products may change without prior notice to the Buyers. For any order placed and confirmed, the Buyer will always pay the prices existing on the website at the time of placing the order.

3.5. The placing of an order by the Buyer and its acceptance by the Seller is equivalent to the conclusion of a contract, according to the legislation in force. The notification received by the Buyer, by e-mail, immediately after placing the order, has an informational role and does not represent confirmation of the order.

3.6. The contract is considered concluded between the Seller and the Buyer when the Buyer receives the notification of the shipment of the Order by e-mail from the Seller. The transfer of ownership of the ordered products takes place when the order reaches the Buyer, and the Buyer pays the payment obligation.

3.7. The Seller may refuse to honor an order or may cancel it unilaterally, if the Order was placed by a person who has displayed a hostile attitude, likely to harm the Seller. In any of these cases, the Buyer may contact the Seller to be informed of the reasons that led to the application of the aforementioned measures.

3.8. For justified reasons, the Seller reserves the right to change the quantity of the Goods in the Order. If it changes the quantity of the Goods in the Order, it will notify the Buyer at the e-mail address or phone number provided to the Seller when placing the Order and will return the amount paid.

3.9. All information on the website www.refront.ro is the intellectual property of NETT FRONT SRL according to the Law on the Protection of Copyright (Law no. 8/1996). All content published on the site (text, product descriptions, images, logo, colors, slogan, symbols, web graphics elements, video clips, etc.) may be used only for the purpose of informing Visitors and Buyers of NETT FRONT SRL.

3.10. The photos displayed on the SITE, edited or processed by NETT FRONT SRL cannot be taken or used without its consent;

3.11. NETT FRONT SRL is not responsible for any color differences that may appear when viewed on various electronic devices (desktop/tablet/mobile) of Visitors/Buyers.

3.12. Any action: project, event, campaign, contest, service, etc. carried out by the company through the Website will be announced, promoted and detailed at the time of its implementation, either through a Regulation or through concise and clear provisions inserted within the announcement of the respective action or subsequently, at the appropriate time.

3.13. The Seller assumes the right to change, modify or update at any time the content of the website www.refront.ro as well as the Terms and Conditions of Use, without prior notice.

3.14. It is strictly prohibited and punishable by law to copy, distribute, publish, transmit to other persons or incorporate the content into other materials outside the website www.refront.ro , without the consent of NETT FRONT SRL.

3.15. To report any problem, please contact us at the e-mail address: hello@refront.ro.

4. ACCESS TO THE WEBSITE

4.1. Access to the website is made exclusively by accessing the public domain: www.refront.ro .

4.2. By accessing and using the website, the Visitor/Buyer agrees to accept the terms and conditions presented on the website, the privacy policy and the cookies policy.

4.3. The Visitor/Buyer benefits from limited access, for personal interest (viewing, information, placing online orders) to the website www.refront.ro and does not have the right to download, partially or fully modify the website, partially or fully reproduce the website, copy, sell/resell or exploit the website in any other manner, for commercial purposes or purposes that are contrary to the interests of NETT FRONT SRL.

4.4. Communication with the Seller can be achieved by interacting directly with him through the addresses mentioned in the “contact” section of the Site or through the contact form. The Seller is free to manage the information received without having to provide justification for it.

4.5. All information used to describe the Goods and/or Services available on the website (static / dynamic images / multimedia presentations / etc.) does not represent a contractual obligation on the part of the Seller, they being used exclusively for presentation purposes.

5. SUBJECT OF THE CONTRACT

5.1. The subject of the contract is the sale of the good(s) ordered on the website by the Buyer. The contract is considered concluded upon acceptance by the Seller and transmission of the notification of dispatch of the Order.

5.2. The transfer of ownership of the ordered product(s) takes place when the order reaches the Buyer, at the place indicated by him in the Order, when he pays the payment obligation and signs the receipt on the document provided by the courier company.

5.3. The Seller will include in the package sent to the Buyer the necessary documents certifying the purchase of the products by the Buyer.

6. ORDER

6.1. The Buyer may place Orders on the website by adding the desired Goods to the shopping cart, and then completing the order. Once added to the shopping cart, a Good is available for purchase to the extent that there is stock available for it. Adding a Good to the shopping cart, in the absence of completing the Order, does not entail the registration of an order, nor the automatic reservation of the Good.

6.2. By completing the Order, the Buyer agrees that all data provided by him, necessary for the purchase process, are correct, complete and true at the date of placing the Order.

6.3. By completing the Order, the Buyer agrees that the Seller may contact him, by any means available / agreed by the Seller, in any situation in which it is necessary to contact the Buyer.

6.4. For details or questions about your order, please contact us at the e-mail address: office@nettfornt.ro or at the phone number: +40 265 311 728, from Monday to Friday, between the hours: 9:00 - 16:00.

6.5. Order Cancellation: In the following cases, the Seller may unilaterally cancel an Order, without the obligation for either party to subsequently claim damages from the other party:

· the data provided by the Buyer is incorrect or incomplete;

· the transaction is not accepted by the issuing bank of the Buyer's card, in the case of online payment;

· the transaction is not validated by the card processor approved by the Seller, in the case of online payment;

· in the order history, the Buyer appears to have had more than two consecutive failed deliveries for reasons beyond the Seller's control;

· the Buyer's activity on the website may cause damage of any kind to the Seller;

· in the event of a suspicious transaction or one declared suspicious by a banking unit, institution or authority;

· in the event of other objective reasons.

The Buyer may cancel an Order in the following cases:

· when contacted by the company representative, if for some reason they no longer want the ordered products;

· in writing to the e-mail address: hello@refront.ro or by phone until receiving the order delivery e-mail, which confirms the receipt of the parcel/parcels by the courier company to deliver it to the Buyer's address.

6.6. For any order canceled solely due to the fault of the Buyer, the Buyer will pay the cost of the courier services.

6.7. If a product is not available in stock, the Buyer will be informed by phone by the company representative. In this case, the Buyer will be informed of the new delivery date, and may decide to wait until all ordered products are delivered or to cancel the order.

6.8. How to place an order: You can search the website for the desired products using the "Search" button or by browsing the categories and subcategories that appear on the site.

· To place an order online, you will need to select the products and the desired quantity (using the plus - minus signs) and add them to the cart by pressing the "Add to Cart" button.

· To submit your order, the next step will be to enter "My Cart" by clicking on the icon in the top right.

· Here you will be able to see the complete list of all the products you have selected to purchase.

· You can change the quantity of each desired product (using the plus - minus signs) or delete it from the products.

· To proceed to the next step, you will need to press the "Verify" button and then complete the order.

6.9. Order Completion: To register the order, you will need to enter your details. Thus:

o Enter your email address or phone number if you would like to receive the latest news or offers.

o You will need to enter the following delivery details: country/region, first name, last name, address, apartment (optional), postal code, city, county. These details can be saved by clicking on the box that provides this, to be used on the next order you place.

o Then you will choose the delivery method and how you want to pay.

o In case of payment by card, all transactions are secured and encrypted. The following data will be added: card number, expiration date, security code and name on the card.

o After completing all the previously requested data, with a simple click you can confirm the use of the shipping address as the billing address.

o Before completing the order you will need to check the boxes accompanied by the messages "I have read and agree to the Privacy Policy" and "I have read and agree to the Terms and Conditions."

o To complete the order, press the "Pay now" button.

o At this point the order has been sent to us and you will be redirected to the order completion page. 6.10. Order confirmation: After sending your order to us, you will receive a confirmation email that we have received your order. The order is considered confirmed when you receive the order delivery email.

7. PRODUCT PRICES, BILLING AND PAYMENTS

7.1. We reserve the right to change product prices without prior notice. The purchase price printed on the invoice will be the same as that at the time of order confirmation, representing the firm order.

7.2. Our company may also display on the website products that benefit from promotional prices during a certain period of time and within the limit of available stock. Details about these promotional campaigns will be made public by displaying them on our website in a distinct section.

7.3. The prices displayed on the website, which are crossed out by a line, represent the old price of a product that is in a promotional campaign and currently benefits from a lower promotional price.

7.4. Shipping costs are paid separately. More details about delivery costs in the delivery / return section.

7.5. Each delivered package may also contain the tax invoice for the ordered products.

7.6. Invoicing of purchased products is done exclusively in RON.

7.7. Tax invoices can be issued to a natural or legal person. To issue an invoice to a legal person, please fill in all company details in the Invoicing section when placing the order.

7.8. In certain cases, our company may request the Buyer to pay in advance part of the invoice amount related to the order.

7.9. Payment for ordered products can be made: online with a bank card. Therefore, please note the following: Here

· Online payment can be made with any Visa or MasterCard card (payment through the Shopify payment processor), the transaction fee will be 0% or payment can be made through TBIPay.

· Payment for products will also be possible in installments.

· Card data processing will be done exclusively on the payment provider's servers, which offers a fast, solid and secure transaction solution through SSL Security certificates. For more details about the payment platform, please access its website and related policies.

· In case of online payment, the transaction will appear on the bank statement in the name of NETT FRONT SRL. Also, any payment by bank card will be confirmed when the invoice is issued to the Buyer, until that moment the value of the order will be blocked on the Buyer's account without being transferred to the Seller's account.

· The Seller does not assume responsibility for other additional costs incurred by the Buyer following bank card transactions (example: currency conversion fee if the card issuing currency is different from RON, other fees depending on the policy of each bank, etc.), the Buyer being solely responsible.

· If the online payment with the bank card occurred by mistake, the transaction can only be canceled by phone, by contacting a NETT FRONT SRL representative, and the amount can be returned within a maximum of 30 days from the completion of the order cancellation procedure.

8. DELIVERY OF GOODS

8.1. More details regarding the delivery of the Goods can be found in the Delivery section.

9. GOODS WARRANTY

9.1. All products sold on the website meet the warranty conditions according to the norms, legislation in force and the commercial policies of the manufacturers and suppliers, who are responsible for any non-conformities, deficiencies, shortages, etc.

9.2. The product warranty may be granted in the following cases:

· The product has a manufacturing defect, a defect that prevents normal use of the product;

· The product is damaged or destroyed during transport, in which case the product will be replaced;

9.3. To benefit from the warranty, the Buyer must send us a written notification at hello@refront.ro upon receipt of the product. NETT FRONT SRL will respond to this notification within a maximum of 3 working days and will communicate to the Buyer the deadline and method for resolving the notification.

9.4. If the Seller cannot deliver an order because a product is not available, it will inform the Buyer about this unavailability, and will establish with the Buyer how to resolve the situation in order to fulfill the order.

9.5. If a product delivered by the Seller does not correspond to the image or description of the product on the website, the Buyer has the right to request its replacement, a substantial price reduction or to return the product received and receive its value back without incurring any additional costs.

9.6. For any complaint regarding non-conformities of the purchased products, please contact us within a maximum of 14 days from receipt of the package, at the e-mail address hello@refront.ro .

10. RETURN OF GOODS

10.1. More details regarding the return of Goods can be found in the "Return" section.

11. BUYER/VISITOR OPINIONS

All Buyers/Visitors who access the site can express their opinion on the products sold on our website.

The information/comments submitted by them, positive or negative, will refer strictly to the product characteristics and will be published on the website after prior approval by our company representatives.

Thus, each Visitor / Buyer who wishes to express their opinion about certain products will have to comply with the following:

to make references only in Romanian about the product's characteristics, avoiding information about price or certain promotional offers, or information about the progress of the Order placed on the website;

to use appropriate language that does not offend and does not use terms that may offend or affect other Visitors / Buyers;

not to publish on the website comments with illegal, obscene, threatening, defamatory content, that infringe intellectual property rights or contain viruses, texts that represent certain forms of mass advertising or any other form of spam;

not to include information or details about other commercial websites that carry out the same commercial activity, or to mention comparative prices for products on the site.

By entering information/comments on the website, Visitors/Buyers grant the Seller the non-exclusive, unlimited, free and retransmissible right to use, reproduce, modify, adapt, publish, as well as the right to further distribute this data in the explicit or implicit marketing interest of our company.

In addition to the opinion about a product, the Seller/Buyer will be able to make an evaluation, adding a relevant Rating for that product. These individual Ratings will influence the overall Rating of the product expressed by the 5 stars that appear at the bottom after the product description. Thus, a high Rating will lead to an increase in the overall Rating, and a low Rating will lead to a decrease in the overall Rating.

12. CONFIDENTIALITY

12.1. NETT FRONT SRL is a personal data controller and will maintain the confidentiality of the data you provide: name, surname, email, telephone number, delivery address, company, as applicable. At the same time, the Seller will ensure the security of the data provided and will take technical and organizational measures for their efficient management, strictly for the purposes stated in this contract.

12.2. The data is processed for the following purposes:

- Order registration and confirmation;

- Issuing the invoice and verifying payment;

- In cases of delivery to the courier (in order to ship the order), the necessary data will be transmitted to the courier company.

12.3. To learn more about the details related to the processing of personal data, as well as the rights you have, please consult the Privacy Policy (link to Policy) and the Cookies Policy (link to Cookies Policy).

13. LIABILITY

13.1. The Seller reserves the right to periodically update and modify the Website Terms and Conditions to reflect any changes in the manner and conditions of operation of the Website or any changes in legal requirements. The Document is binding on Visitors / Buyers from the moment of its display on the Website. In the event of any such change, we will display the modified version of the Document on the Website, which is why we ask you to periodically check the content of this Document.

13.2. Buyers assume full responsibility in the event of disclosure of personal data to third parties, our company cannot be held responsible in the event that a Buyer is harmed in any way by a third party who claims to be a representative of the Seller or to represent its interests.

13.3. The following actions on the website, its content or on NETT FRONT SRL will be considered attempted fraud or fraud:

· accessing any type of data of a Visitor/Buyer by any method;

· altering or modifying the content of the website or any correspondence sent by any means of communication by NETT FRONT SRL to the Visitor / Buyer;

· affecting the performance of the server on which the website www.refront.ro runs;

· accessing or disclosing to any third party who does not have the necessary legal authority, any content sent by NETT FRONT SRL to the Visitor/Buyer, when the latter is not the legitimate recipient of the content;

· In any of the above situations, NETT FRONT SRL reserves the right to contact the competent authorities. Fraud and attempted fraud are punishable under the criminal law in force, and the injured parties may request compensation for moral or pecuniary damages in court, as the case may be.

· Also, in the case of suspicious or declared suspicious transactions, at the request of any public authority, authorized institutions, partner banking units, the Seller has the obligation, and the Visitor/Buyer gives his/her consent, regarding the communication of personal data.

14. LITIGATIONS

14.1. This contract is subject to Romanian law. Any disputes arising between the Seller and Visitors/Buyers will be resolved amicably or, if this is not possible, the disputes will be resolved by the courts provided for by civil legislation.

15. CONTACT

15.1. For any details or questions about NETT FRONT SRL, products or orders, please contact us at the e-mail address: hello@refront.ro or at the phone number: +40 265 311 728, from Monday to Friday, between the hours: 9:00 - 16:00.