Terms of service

This document, together with all the documents referred to herein, sets out the terms and conditions governing the use of this website, www.refront.ro (hereinafter the “Website”).

The purpose of the Website is to present and promote the services provided by NETT FRONT SRL and to allow potential clients interested in these services to enter into contracts through the Website.

Please read these Terms and Conditions, the Cookie Policy and the Privacy Policy before using the Website. By accessing and using the Website, you expressly acknowledge the binding nature of these documents and undertake to comply with them.

1. DESCRIPTION OF THE ACTIVITY

NETT FRONT SRL has its registered office in Vidrasău, no. 1/F, Mureș County, Romania, identified by VAT number/CUI 18823140, registered with the Trade Register under no. J26/1077/2006.

Our contact details are:

Registered office address: Vidrasău, no. 1/F, Mureș County, Romania

Email address: office@nettfront.ro

Phone number: +40 265 311 728

1. TERMS

a) Seller – NETT FRONT SRL

b) Buyer – any natural person over the age of 16, legal person, or any legal entity that places an Order.

c) Visitor – any natural person over the age of 16, legal person, or any legal entity that visits the Website but does not place an order.

d) My Cart – section of the Website that allows the Buyer to add Goods that they wish to purchase, either at the moment of adding them or at a later time.

e) Website – the online store hosted at www.refront.ro.

f) Order – an electronic document acting as a form of communication between the Seller and the Buyer through which the Buyer communicates to the Seller, via the Website, their intention to purchase Goods.

g) Goods – any product listed on the Website, including the products mentioned in the Order, which are to be supplied by the Seller to the Buyer as a result of the concluded Contract.

h) Campaign – the action of displaying, for commercial purposes, a limited and predefined number of Goods and/or Services, for a limited period of time established by the Seller.

i) Contract – the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.

j) Commercial communications / newsletter – any type of message sent by email, telephone, mobile push, web push, etc., containing general and thematic information, information regarding products similar or complementary to those purchased on the Website, or information regarding promotional offers or prices.

1. GENERAL CONDITIONS

3.1. By placing an Order on the Website, the Buyer agrees to the means of communication used by the Seller in conducting its commercial operations, namely by phone, email or through the contact form.

3.2. All products sold on our Website are original and will be delivered in appropriate packaging, accompanied by an invoice, in accordance with the applicable legislation.

3.3. The product images displayed on the Website are for informational purposes only. For more details regarding product characteristics and additional information, please contact us.

3.4. The sale prices of the products are displayed on the Website, are expressed in RON, and include VAT. Sale prices do not include courier fees. The sale prices of products may be changed without prior notice to Buyers. For any placed and confirmed order, the Buyer will always pay the prices displayed on the Website at the moment the order is placed.

3.5. Placing an order by the Buyer and accepting it by the Seller is equivalent to concluding a contract in accordance with the applicable legislation. The notification received by the Buyer via email immediately after placing the order is for information purposes only and does not represent confirmation of the order.

3.6. The Contract is deemed concluded between the Seller and the Buyer at the moment the Buyer receives from the Seller, by email, the shipping notification of the Order. The transfer of ownership over the ordered products takes place when the order reaches the Buyer and the Buyer fulfills the payment obligation.

3.7. The Seller may refuse to honor an order or may unilaterally cancel it if the Order was placed by a person who manifested a hostile attitude likely to cause damage to the Seller. In any such case, the Buyer may contact the Seller to be informed of the reasons that led to the application of the above measures.

3.8. For justified reasons, the Seller reserves the right to change the quantity of Goods in the Order. If the quantity of Goods in the Order is changed, the Buyer will be informed by email or telephone using the contact details provided at the time of placing the Order, and any amount paid will be refunded.

3.9. All information on the website www.refront.ro is the intellectual property of NETT FRONT SRL in accordance with the Copyright Law (Law no. 8/1996). All content published on the Website, including text, product descriptions, images, logo, colors, slogan, symbols, web graphics, video clips, etc., may only be used for the information of Visitors and Buyers of NETT FRONT SRL.

3.10. The photographs displayed on the Website, edited or processed by NETT FRONT SRL, may not be taken or used without its consent.

3.11. NETT FRONT SRL is not responsible for any color differences that may appear when viewed on various electronic devices such as desktop, tablet or mobile used by Visitors/Buyers.

3.12. Any action, project, event, campaign, contest, service, etc. carried out by the company through the Website will be announced, promoted and detailed at the time of its implementation, either through a Regulation or through brief and clear provisions inserted within the announcement of that action or later, at the appropriate time.

3.13. The Seller reserves the right to change, modify or update at any time the content of the website www.refront.ro as well as the Terms and Conditions of use, without prior notice.

3.14. It is strictly prohibited and punishable by law to copy, distribute, publish, transmit to other persons or incorporate the content into other materials outside the website www.refront.ro without the consent of NETT FRONT SRL.

3.15. To report any issue, please contact us at the email address: hello@refront.ro.

1. ACCESS TO THE WEBSITE

4.1. Access to the Website is made exclusively by accessing the public domain: www.refront.ro.

4.2. By accessing and using the Website, the Visitor/Buyer agrees to accept the terms and conditions presented on the Website, the privacy policy and the cookie policy.

4.3. The Visitor/Buyer benefits from limited access, for personal interest only, such as viewing, information and placing online orders, on the website www.refront.ro and does not have the right to download, partially or fully modify, partially or fully reproduce, copy, sell/resell or exploit in any other manner the Website for commercial purposes or in any way contrary to the interests of NETT FRONT SRL.

4.4. Communication with the Seller may be carried out through direct interaction using the addresses mentioned in the “contact” section of the Website or through the contact form. The Seller is free to manage the information received without being required to justify its actions.

4.5. All information used to describe the Goods and/or Services available on the Website, such as static/dynamic images, multimedia presentations, etc., does not represent a contractual obligation on the part of the Seller, being used exclusively for presentation purposes.

1. SUBJECT OF THE CONTRACT

5.1. The subject of the contract is the sale of the good(s) ordered on the Website by the Buyer. The Contract is deemed concluded at the moment of acceptance by the Seller and the sending of the Order shipping notification.

5.2. The transfer of ownership over the ordered product(s) takes place when the order reaches the Buyer, at the location indicated by the Buyer in the Order, when the Buyer fulfills the payment obligation and signs the receipt document provided by the courier company.

5.3. The Seller will include in the parcel sent to the Buyer the necessary documents certifying the purchase of the products by the Buyer.

1. ORDER

6.1. The Buyer may place Orders on the Website by adding the desired Goods to the shopping cart and completing the order. Once added to the shopping cart, a Good is available for purchase only to the extent that stock is available. Adding a Good to the shopping cart without completing the Order does not result in the registration of an order nor the automatic reservation of the Good.

6.2. By completing the Order, the Buyer confirms that all data provided and necessary for the purchase process are correct, complete and true as of the date the Order is placed.

6.3. By completing the Order, the Buyer agrees that the Seller may contact them, by any available/agreed means, in any situation where contacting the Buyer is necessary.

6.4. For details or questions regarding your order, please contact us at the email address office@nettfornt.ro or by phone at +40 265 311 728, Monday to Friday, between 9:00 AM and 4:00 PM.

6.5. Order cancellation: In the following cases, the Seller may unilaterally cancel an Order, without either party being able to subsequently claim damages from the other party:

the data provided by the Buyer are incorrect or incomplete

the transaction is not accepted by the issuing bank of the Buyer’s card, in the case of online payment

the transaction is not validated by the card processor agreed by the Seller, in the case of online payment

the Buyer appears in the order history as having more than two consecutive failed deliveries for reasons independent of the Seller

the Buyer’s activity on the Website may cause damage of any kind to the Seller

in the case of a suspicious transaction or one declared suspicious by a banking institution, authority or public institution

where there are other objective reasons

The Buyer may cancel an Order in the following cases:

when contacted by the company representative, if for certain reasons they no longer want the ordered products

in writing at the email address hello@refront.ro or by phone until the receipt of the order delivery email confirming that the parcel(s) have been received by the courier company for delivery to the Buyer’s address

6.6. For any order cancelled exclusively due to the Buyer’s fault, the Buyer shall bear the value of the courier services.

6.7. If a product is not available in stock, the Buyer will be informed by phone by a company representative. In this case, the Buyer will be informed of the new delivery term and may decide whether to wait until all ordered products are delivered or to cancel the order.

6.8. How to place an order: You can search the Website for the desired products using the “Search” button or by browsing through the categories and subcategories displayed on the Website.

To place an online order, you must select the desired products and quantity, using the plus and minus signs, and add them to the cart by pressing the “Add to cart” button.

To send the order, the next step is to enter “My Cart” by clicking the icon in the upper right side.

There you will be able to see the complete list of all products you selected to purchase.

You may change the quantity of each product using the plus and minus signs or delete products.

To proceed to the next step, you must press the “Check” button and then complete the order.

6.9. Completing the order: To register the order, you will need to enter your details, as follows:

Enter the email address or phone number if you wish to receive the latest news or offers.

You will need to enter the following delivery details: country/region, first name, last name, address, apartment optional, postal code, city, county. These details can be saved by clicking the relevant checkbox, so they may be used for your next order.

Then you will choose the delivery method and how you wish to pay.

In the case of card payment, all transactions are secured and encrypted. The following data will be added: card number, expiration date, security code and the name on the card.

After completing all the requested data above, with a simple click you may confirm the use of the shipping address as the billing address.

Before completing the order, you must tick the boxes accompanied by the messages “I have read and agree with the Privacy Policy” and “I have read and agree with the Terms and Conditions.”

To complete the order, press the “Pay now” button.

At this point, the order has been sent to us and you will be redirected to the order completion page.

6.10. Order confirmation: After sending the order to us, you will receive a confirmation email that we have received your order. The order is considered confirmed when you receive the order delivery email.

1. PRODUCT PRICES, INVOICING AND PAYMENTS

7.1. We reserve the right to change product prices without prior notice. The purchase price printed on the invoice will be the same as the one at the moment the order is confirmed, representing the firm order.

7.2. Our company may also display on the Website products benefiting from promotional prices during a certain period of time and within the limits of available stock. Details regarding these promotional campaigns will be made public by displaying them in a distinct section on our Website.

7.3. The prices displayed on the Website that are crossed out by a line represent the old price of a product that is part of a promotional campaign and currently benefits from a lower promotional price.

7.4. Shipping costs are paid separately. More details regarding delivery costs can be found in the delivery/return section.

7.5. Each delivered parcel may also contain the fiscal invoice for the ordered products.

7.6. Invoices for purchased products are issued exclusively in RON.

7.7. Fiscal invoices may be issued to either individuals or legal entities. For issuing an invoice to a legal entity, please complete all company details in the Billing section at the time of placing the order.

7.8. In certain cases, our company may request the Buyer to pay in advance part of the invoice value related to the order.

7.9. Payment for ordered products may be made online by bank card. The following should be noted:

Online payment can be made with any Visa or MasterCard card through the Shopify payment processor, and the transaction fee will be 0%, or payment may also be made through TBIPay.

Payment for products may also be made in installments.

Card data processing will be carried out exclusively on the servers of the payment provider, which offers a fast, reliable and secure transaction solution through SSL Security certificates. For more details about the payment platform, please access its website and related policies.

In the case of online payment, the transaction will appear on the account statement under the name NETT FRONT SRL. Also, any payment made by bank card will be confirmed at the moment the invoice is issued to the Buyer. Until that moment, the value of the order will be blocked in the Buyer’s account without being transferred into the Seller’s account.

The Seller assumes no responsibility for any additional costs borne by the Buyer as a result of bank card transactions, such as currency conversion fees if the card issuing currency differs from RON, or other fees depending on each bank’s policy, the Buyer being solely responsible for these.

If an online bank card payment was made by mistake, the transaction may be cancelled only by phone by contacting a NETT FRONT SRL representative, and the amount may be refunded within a maximum of 30 days from the completion of the order cancellation procedure.

1. DELIVERY OF GOODS

8.1. More details regarding the delivery of Goods can be found in the Delivery section.

1. WARRANTY OF GOODS

9.1. All products sold on the Website meet the warranty conditions in accordance with the applicable rules, legislation in force and the commercial policies of the manufacturers and suppliers, who are responsible for any nonconformities, deficiencies, shortages, etc.

9.2. Product warranty may be granted in the following cases:

the product has a manufacturing defect that prevents normal use of the product

the product is damaged or destroyed during transport, in which case the product will be replaced

9.3. In order to benefit from the warranty, the Buyer must send us a written notification on the date of receiving the product at hello@refront.ro. NETT FRONT SRL will respond to this notification within a maximum of 3 working days and will communicate to the Buyer the term and method for resolving the complaint.

9.4. If the Seller cannot deliver an order because a product is unavailable, the Buyer will be informed about this unavailability, and the parties will establish together the method of resolving the situation in order to fulfill the order.

9.5. If a product delivered by the Seller does not match the image or description of the product on the Website, the Buyer has the right to request its replacement, a substantial price reduction, or to return the received product and receive a refund without bearing any additional costs.

9.6. For any complaint regarding nonconformities of purchased products, please contact us within a maximum of 14 days from receiving the parcel at the email address hello@refront.ro.

1. RETURN OF GOODS

10.1. More details regarding the return of Goods can be found in the “Return” section.

1. BUYERS’/VISITORS’ OPINIONS

All Buyers/Visitors who access the Website may express their opinion regarding the products sold on our Website.

The information/comments submitted by them, whether positive or negative, must refer strictly to the characteristics of the products and will be published on the Website only after prior approval by our company representatives.

Thus, each Visitor/Buyer wishing to express an opinion about certain products must comply with the following:

they must make references only in Romanian regarding the characteristics of the product, avoiding information about price, certain promotional offers, or information about the progress of the Order placed on the Website

they must use appropriate language that does not offend and does not include terms that may insult or affect other Visitors/Buyers

they must not publish comments on the Website containing illegal, obscene, threatening or defamatory content, content that infringes intellectual property rights, contains viruses, texts representing mass advertising or any other form of spam

they must not include information or details about other commercial websites carrying out the same commercial activity, or mention comparative prices for products on the Website

By submitting information/comments on the Website, Visitors/Buyers grant the Seller the non-exclusive, unlimited, free of charge and transferable right to use, reproduce, modify, adapt, publish and further distribute such data in the explicit or implicit marketing interest of our company.

In addition to expressing an opinion about a product, the Seller/Buyer may also provide an evaluation by adding a Rating relevant to that product. These individual Ratings will influence the general Rating of the product expressed by the 5 stars that appear at the bottom after the product description. Thus, a high Rating will lead to an increase in the general Rating, while a low Rating will lead to a decrease in the general Rating.

1. CONFIDENTIALITY

12.1. NETT FRONT SRL is a personal data controller and will maintain the confidentiality of the data you provide: first name, last name, email, phone number, delivery address, company, where applicable. At the same time, the Seller will ensure the security of the data provided and will take technical and organizational measures for their efficient management, strictly for the purposes declared in this contract.

12.2. The data are processed for the following purposes:

registration and confirmation of the order

issuing the invoice and verifying payment

in cases of delivery through the courier, the necessary data will be transmitted to the courier company for shipping the order

12.3. To find out more details regarding the processing of personal data, as well as your rights, please consult the Privacy Policy and the Cookie Policy.

1. LIABILITY

13.1. The Seller reserves the right to update and modify periodically the Terms and Conditions of the Website to reflect any changes in the way the Website operates or any changes in legal requirements. This document becomes enforceable against Visitors/Buyers from the moment it is displayed on the Website. In the event of any such modification, we will display the amended version of the document on the Website, therefore we ask you to periodically review the content of this document.

13.2. Buyers assume full responsibility in the event of disclosing their personal data to third parties. Our company cannot be held responsible if a Buyer is harmed in any way by a third party claiming to be a representative of the Seller or to represent its interests.

13.3. The following actions regarding the Website, its content, or NETT FRONT SRL shall be considered attempted fraud or fraud:

accessing data of any type belonging to a Visitor/Buyer by any method

altering or modifying the content of the Website or any correspondence sent by any means of communication by NETT FRONT SRL to the Visitor/Buyer

affecting the performance of the server on which the website www.refront.ro runs

accessing or disclosing to any third party lacking the necessary legal authority any content sent by NETT FRONT SRL to the Visitor/Buyer when that third party is not the legitimate recipient of the content

In any of the above situations, NETT FRONT SRL reserves the right to refer the matter to the competent authorities. Fraud and attempted fraud are punishable under the applicable criminal legislation, and injured parties may request compensation before the courts for moral or financial damages, as applicable.

Also, in the case of suspicious transactions or transactions declared suspicious, at the request of any public authority, authorized institution or partner bank, the Seller has the obligation, and the Visitor/Buyer gives consent, to communicate personal data.

1. DISPUTES

14.1. This contract is governed by Romanian law. Any disputes arising between the Seller and Visitors/Buyers shall be settled amicably or, if this is not possible, the disputes shall be resolved by the courts provided for by civil law.

1. CONTACT

15.1. For any details or questions regarding NETT FRONT SRL, products or orders, please contact us at the email address hello@refront.ro or by phone at +40 265 311 728, Monday to Friday, between 9:00 AM and 4:00 PM.

I also spotted one likely typo in the Romanian original: “office@nettfornt.ro” appears once, while elsewhere it is “office@nettfront.ro”.