Cookie policy

Last updated: September 13, 2024

This Privacy Policy describes how Refront (“Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase from refront.ro (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, website visitor or other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this privacy policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, to provide or improve or enhance the Services, to comply with any applicable legal obligations, to enforce applicable terms and conditions, and to protect or defend the Services, our rights, and the rights of our users or others.

What personal information do we collect?

The types of personal information we collect about you depend on how you interact with our Site and how you use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the specific categories and types of personal information we collect.

Information we collect directly from you

Information you submit to us directly through our Services may include:

• Contact details including your name, address, telephone number and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including username, password, security questions, and other information used for account security purposes.
• Customer support information including information you choose to include in communications with us, for example, when you send a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services (“ Usage Data ”). To do this, we may use cookies, pixels, and similar technologies (“ Cookies ”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information related to your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account information, credit or debit card information, billing address) to process your payment to fulfill your orders and to provide you with the products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, Third Party Websites and Links.

How we use your personal information

• Providing products and services. We use your personal information to provide you with the Services for the purpose of performing our contract with you, including to process your payments, fulfill your orders, send you notifications related to your account, purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange for shipping, facilitate any returns and exchanges and other features and functionality related to your account.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional communications by email, text message or post and to display advertisements for products or services to you. This may include using your personal information to better personalize the Services and advertising on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) GDPR.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with anyone else. If you believe that your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website safe for you and other customers, in accordance with Art. 6 (1) (f) GDPR.
• Communicating with you and improving the Services. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest to be responsive to you, to provide you with efficient services and to maintain our business relationship with you in accordance with Art. 6 (1) (f) GDPR.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with powering our Shopify store, please see https://www.shopify.com/legal/cookies . We use cookies to power and improve our Site and Services (including to remember your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interest in administering, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through browser controls. Please note that removing or blocking Cookies may have a negative impact on your user experience and may cause some of the Services, including certain general features and functionality, to function incorrectly or become unavailable. In addition, blocking Cookies may not completely prevent how we share information with third parties, such as our advertising partners.

How we disclose personal information

In certain situations, we may disclose your personal information to third parties for contract performance, legitimate purposes and other reasons covered by this Privacy Policy. Such situations may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide you with services and send you advertising. Our business and marketing partners use your information in accordance with their own privacy notices.
• When you instruct, request, or otherwise agree to us disclosing certain information to third parties, such as to ship products to you or through the use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests in running a successful business.
• In connection with a business transaction, such as a merger or bankruptcy proceeding, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in the “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information” sections:

CategoryRecipient categories

• Identifiers, such as basic contact details and certain order and account information
• Commercial information, such as order information, shopping information, and customer support information
• Internet or other similar network activity, such as Usage Data
• Geolocation data, such as locations determined by an IP address or other technical measures
• Suppliers and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
• Business and marketing partners
• affiliated

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-party websites and links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on such sites. Information that you provide in public or semi-public locations, including information that you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of such third-party platforms, without limitation as to their use by us or by a third party. Our inclusion of such links does not, in itself, imply any endorsement of the content on such platforms or their owners or operators, except as disclosed in the Services.

Data about children

The Services are not intended for use by children and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request deletion of such information.

As of the Effective Date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under the age of 16.

Security and retention of your information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain situations, and in some cases, we may deny your request, as permitted by law.

• Right to access/know : You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
• Right to erasure : You may have the right to request that we erase the personal information we hold about you.
• Right to correction : You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to portability : You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain situations and with certain exceptions.
• Restriction of processing : You may have the right to ask us to stop or restrict the processing of your personal information.
• Withdrawing consent : Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
• Appeal : You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
• Managing your communication preferences : We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a specific response to your request. Subject to applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner, consistent with applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below or lodge a complaint with your local data protection authority. For the EEA, you can find a list of the supervisory authorities responsible for data protection here .

International users

Please note that we may transfer, store and process your personal information outside of the country you reside in. Your personal information is also processed by personnel and third-party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms, such as the European Commission's standard contractual clauses or any equivalent contracts issued by the relevant competent authority in the United Kingdom, as applicable, unless the data transfer takes place in a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call us or email us at hello@refront.ro or contact us at DC124 1f, 1F, Vidrasău, MS, 547612, RO.

For the purposes of applicable data protection laws and unless explicitly stated otherwise, we are the data controller of your personal information.